A homeowner's water heater failed and needed replacing, but he wasn't sure what was wrong or what the job would cost.

Jorge made two separate trips to the home — first to assess the situation, then to complete the installation — charging only for the work itself, not the diagnostic visit.

The water heater was replaced correctly and on budget, with the customer feeling the process was handled fairly from start to finish.

"Maverick plumbing was great. We had to change a water heater and they were very efficient. Made two trips to the house without a charge to access the issue and work was done perfectly. I highly recommend them."

Another plumber had already told this homeowner their hybrid water heater was beyond repair — a discouraging and potentially expensive conclusion.

Jorge took time to properly diagnose the unit rather than default to replacement, identified a repair path, and completed the fix successfully.

The water heater has been working ever since — saving the customer the cost of a full replacement and restoring their confidence in getting real answers.

"One plumber told us that our hybrid water heater couldn't be fixed & Jorge took the time to figure out how to repair it and it's been working ever since. He's also very responsive and everyone I've recommended him to has been so appreciative — it's hard to find a great plumber, thanks Jorge :)"

A tankless water heater had failed, and the homeowner needed clear answers on what was wrong and what the repair would involve before committing to any work.

Jorge diagnosed the problem, explained exactly which parts were needed, and gave the customer the option to source the parts themselves — a notably transparent approach. Once parts arrived overnight, Jorge returned the following day to complete the installation.

Hot water was restored quickly, and the customer appreciated having full visibility into every step of the repair.

"Jorge diagnosed the problem and told me what parts were needed, he said he could order them or I could, very transparent about all work being needed. I ordered the parts Fedex overnight and he came the next day to install them. We are now happy with hot water! I highly recommend Maverick to anyone in the Santa Cruz area."

A homeowner needed professional servicing of their tankless water heater and wanted the job done cleanly and correctly by a team who knew the equipment.

Jorge and Moises completed the service with close attention to quality, working professionally and courteously throughout the visit.

The customer was satisfied enough with the work and the experience to recommend Maverick Plumbing to friends and family without hesitation.

"I had a tankless water heater serviced and these two gentleman (Jorge and Moises) did an exceptional job. Very professional, very polite. And did very clean work. I am definitely recommending Maverick Plumbing to all my friends and family."

A homeowner contacted Maverick about a water heater problem and decided during the visit to have a water softener installed at the same time.

Jorge came out after finishing another job, explained the full scope of both tasks before beginning, and completed both with clean, professional workmanship.

Both jobs were handled in a single visit, with the customer noting clear communication and quality results throughout.

"Contacted Jorge for water heater issues and he came out after he finished up another job. I ended up having him install a water softener as well. He explained everything he needed to do before beginning the job. Very clean craftsmanship. Would highly recommend."

This customer had an urgent main sewer line clog that required immediate resolution, followed later by an aging water heater that needed replacement.

Jorge cleared the main line on the first call and restored full function. On a return visit, he replaced the water heater with a larger, more efficient model — improving on the original rather than simply matching it.

Both problems were resolved reliably across two separate visits, and the customer now has a better water heating setup than before.

"One time he saved us from a clogged main line — and it's been working perfectly!! Now, he has replaced our water heater and even improved on it by installing a larger more efficient model. Maverick's Plumbing is great!!"

After moving into a newly remodeled home, this family faced a two-minute wait for hot water to reach the bathroom — a frustrating daily inconvenience with no obvious cause.

Jorge reviewed the plumbing layout, diagnosed the root cause, and recommended installing a crossover valve paired with a recirculating pump. The work was completed on schedule with clean results.

Hot water now arrives in about 15 seconds instead of two minutes — a straightforward fix that made a noticeable difference in daily life.

"Jorge came out to the house, after a quick review of the plumbing he recommended installing a crossover valve and a recirculating pump. His work was very clean and completed the job when he said he would. We now have hot water in the bathroom in about 15 seconds instead of waiting 2 minutes."

A homeowner had clogged toilets and showers — a significant, whole-system drainage problem that needed someone willing to actually diagnose it rather than give a quick surface fix.

Jorge listened carefully on the initial call, explained his diagnosis, and arrived with a 100-foot snake — the right tool for a blockage this deep. He worked through a stubborn clog until it was fully cleared and quoted a future cleanout for long-term prevention.

Drains and toilets were fully restored, and the customer came away with both a fixed problem and a clear understanding of what had caused it.

"Jorge brought his snake, and boy, did he need the 100-foot snake! He earned his money today! The clog in my pipes was a battle for him, but in the end, he got the job done and fixed my clog. Jorge is very professional, understanding, and explains your plumbing situation well so that you know what your options are."

A Santa Cruz homeowner called on a weekend with a toilet that wouldn't flush and a bathtub that wasn't draining — both signs of a blocked sewer line.

Jorge responded the same day, cleared the sewer line to restore the toilet, then returned after the weekend to address the bathtub separately. The work area was left clean after each visit.

Both drainage issues were fully resolved across two visits, with the customer noting courteous, reliable service throughout.

"George the owner responded in a timely fashion and came out the same day I called. The toilet wouldn't flush plus the bathtub wasn't draining. He was able to clear out the sewer line so the toilet would flush. He returned after the weekend to finish the job of the clogged bathtub. He cleaned the work area after the jobs were completed."

A clogged sink drain resisted easy fixes and required a plumber willing to work through the problem methodically rather than give up or upsell to unnecessary work.

The Maverick team came out promptly and worked through multiple approaches to clear the drain — not stopping until the job was done correctly.

The drain was fully cleared, and the customer felt well-served by the team's persistence, honesty, and technical depth throughout the process.

"They quickly came out and tirelessly worked to get it fixed. I greatly appreciate all the options he took to fix the problem. They are an honest and highly educated team. If you have any sort of plumbing issue, these are the guys to call!"

A garbage disposal started leaking on a Saturday — an urgent situation that needed attention the same weekend, not the following week.

Jorge came out Sunday morning, replaced the disposal, and then noticed during testing that the sink drain wasn't flowing correctly. He snaked the line on the spot rather than leaving an unresolved issue behind.

Both the disposal and the drain were fully functioning by the end of the visit, with the customer noting Maverick's combination of honesty and exceptional service.

"George came out first thing Sunday morning and replaced the garbage disposal but when testing it, noticed that the sink was not draining properly. He snaked the line from my sink and had everything working properly. Maverick isn't the cheapest plumber nor are they the most expensive but I feel like they are honest and provide exceptional service."

A homeowner suspected a water leak under their lawn but needed it properly located and repaired with minimal disruption to the yard.

Jorge called Thursday evening and he and Moises came out early Friday morning. They located the underground leak, explained the repair clearly, completed the work efficiently, and left the yard clean.

The leak was found and repaired in a single morning visit, with minimal disruption to the lawn and full transparency at every step.

"They came out early Friday morning and did an efficient job detecting and fixing the leak. They clearly explained the repair, and handled everything efficiently and professionally. The work was done with minimal damage to our yard and everything was left clean and neat afterward. This was an excellent experience from start to finish."

A family noticed their mother's water bill kept rising despite already low water pressure — a combination pointing to a hidden leak under the house. They needed someone who could identify the real cause and offer practical options.

The Maverick team diagnosed the leak accurately, then presented options including a whole-home repipe of the water supply line — the right long-term fix for aging pipes contributing to the problem.

The repipe resolved both the leak and the underlying pipe condition, giving the family confidence that the job was done correctly and completely.

"The Maverick Plumbing Team quickly diagnosed why mom, although having low water pressure, her already high water bill kept going up. There was a leak underneath the house. Jorge provided us with options to address the issue, best thing we could have done was go with the whole home repipe of the water line."

A kitchen sink was actively leaking and the homeowner needed it addressed quickly, with confidence the work would be done well and at a fair price.

Jorge scheduled the repair for the next day, arrived 20 minutes early, diagnosed the source of the leak efficiently, completed the fix, and cleaned the area thoroughly before leaving.

The issue was fully resolved in a single visit. The customer rated availability, punctuality, work quality, and value all at five stars.

"Diagnosed the issue quickly, fixed it efficiently, and left the area spotless — truly top-notch workmanship. Provided a fair, upfront price and delivered excellent service — great value for the quality of work received."

A kitchen sink needed urgent repair after hours — the kind of situation where most contractors are unavailable or require scheduling days out.

Maverick responded to the last-minute, after-hours call, dispatched a professional team, and completed the repair promptly without cutting corners.

The sink was working again the same night. The customer described the responsiveness as "a lifesaver" and noted the team's professionalism throughout.

"They came out last minute after hours when our kitchen sink needed urgent repair, and their responsiveness was a lifesaver. Their team was professional, efficient, and got everything working again quickly. It's such a relief to find a company you can count on in a pinch."

A homeowner was dealing with low shower water pressure — a persistent, frustrating issue — and needed it resolved during the holiday season when many contractors slow down or go unavailable.

Jorge committed to diagnosing and fully resolving the pressure problem, going out of his way to source a solution and get the shower functioning again before the holidays ended.

The pressure issue was fully resolved, and the customer was grateful enough to add Jorge directly to their contacts for all future plumbing needs.

"Jorge was super helpful and diligent with our troubled project. He was committed to fixing our shower water pressure and went out of his way to get us back up and running. Super grateful for all his help, especially during holiday season."

A customer needed emergency plumbing help and needed someone who could respond quickly without sacrificing quality of work.

Jorge made time to respond to the emergency call and completed the work reliably, treating the situation with the urgency it required.

The job was done well, and the customer came away confident in Maverick as a reliable option for any future emergency situation.

"He made time to help us out with an emergency and does very solid work."

A homeowner needed their sump pump inspected and serviced — the kind of proactive call that becomes urgent once winter rains arrive on the Central Coast.

Jorge and his team arrived early, demonstrated solid knowledge of the system, diagnosed the issue quickly, and completed the repair in the same visit.

The sump pump was back in working order, and the customer felt confident enough in the service to recommend Maverick to others.

"Jorge and his team responded quickly to my request to get my sump pump checked out. They arrived early and were very knowledgeable. They were able to diagnose and fix the problem quickly. Will definitely be recommending them to friends and calling them again for any future needs!"

A family was dealing with the effects of hard water — spots on fixtures, mineral buildup, and dullness in hair — common problems in Santa Cruz County where hard water is prevalent throughout the region.

Jorge handled the water softener installation professionally, selecting the right system for the home and completing the work cleanly.

The difference was immediately noticeable — the customer's wife noticed a change in her hair, and car washing no longer left water spots. Real, tangible results from a single installation.

"He helped us install a water softener for our hard water. My wife can definitely feel the difference in her hair and fixtures. No more water spots when I wash my car. Will definitely use them again."

A family of four — with two young children — had a failing tankless water heater along with mineral buildup on faucets and shower heads, worn outdoor fixtures, and aerators that needed replacing. They needed everything addressed quickly given their family's daily needs.

Jorge and Moises repaired the tankless heater, removed mineral buildup from fixtures and the shower head, replaced outdoor faucets and worn aerators, explained all findings clearly — and adjusted their schedule to prioritize this family's hot water restoration.

Hot water was restored and the home's plumbing was brought back to full working condition. The scheduling accommodation for a family with young children stood out as a memorable customer service moment.

"Because I have a family of four with 2 little ones, Maverick Plumbing adjusted their schedule to make themselves available sooner in the week to help get our hot water running so we could take care of our family needs. Awesome service! So glad we called them!"